Privacy Policy

MadeLoud's Privacy Policy

Welcome to MadeLoud.com!

Whether this is your 1st or 1000th time to our site, we hope you have an enjoyable experience on MadeLoud.com. We value your interest in music and want to do everything we can to keep you coming back, including taking your privacy seriously. Here is the low down on what we do with your information, when, and why. We have tried to make this as clear as possible, but of course, if you have any questions please feel free to ask us. You should check back here frequently because we may make changes to this Privacy Policy from time to time.

I. Why we collect personal information

MadeLoud collects information to authenticate its users and ensure that we can carry out website services, including customer service, e-commerce management, and other services which users initiate.

II. What information is collected

When I am browsing

Until you become a registered use on MadeLoud.com, you are anonymous. While you are perusing MadeLoud, though, Google Analytics is at work for us. The information Google Analytics provides us allows us to make our website more fun, interesting and useful. One way Google Analytics collects information is to make a note of what was clicked on, how many and what pages were viewed using tiny graphic images, called pixel tags. The information collected is then encrypted and stored in Google's secure database. If you would like to read more about Google Analytics please go here. User IP addresses may also be recorded and used for security and monitoring purposes. All of this information may be shared with third parties to provide users with relevant advertisements and other services.

When I become a fan or artist on MadeLoud.com

To start an account on MadeLoud.com some personal information such as name, email address, zip code and age is needed so we know you're legit and to get you on your way to supporting great independent artists around the country. As a member of the MadeLoud community, you will choose a username. This username will be displayed when you post on forums, write album reviews, or write messages to your favorite artists, among other things.

All MadeLoud users are automatically signed up for MadeLoud's Newsletter at registration. We just want to keep every user up-to-date on our site's services and maybe say "thanks" from time to time. Of course, users have the option to opt-out of this service by going to their user site, pressing "edit account," then un-clicking next to the MadeLoud newsletter option.

Newsletters are enabled with pixel tags which simply allow us to know if our newsletters are read. This will help us make sure these newsletters aren't a waste of your and our time. Sometimes these newsletters will have a "click-through URL" back to MadeLoud.com. We track this click through data because it will show us, again, if our communications are effective. If you do not want your click through data to be collected, please avoid clicking on the links in the email.

MadeLoud may also collect information for its own market research. We want to provide users with the best experience possible, so we'll look at what activities are attracting users, what is popular in MadeLoud forums, how customer submitted communications are resolved, and other aspects of users' experiences with our website.

Sections of the website give music fans the option to describe themselves and their love of music, i.e. profile information. These sections are optional and you can fill in as much or as little as you like. Make sure you realize that any information you make public can be read by people YOU DO NOT KNOW. Some internet archives, such as Google and the Way Back Machine, may collect and store any personal information which you make public at our website. It is extremely difficult to remove information that has been archived in this way, so for your own safety, please take care when uploading pictures or writing about yourself and others. We would advise you to alter your privacy settings or JUST DO NOT WRITE/UPLOAD items to the site that you may not want disclosed to people you don't know.

When I want to purchase something on MadeLoud

If you do not have PayPal, we collect billing information so you can purchase services on MadeLoud.com and also receive payment for items you are selling on your artist account. All billing information is encrypted to reasonably ensure the safety of this information and it will never be sold or rented out to third parties.

When purchasing merchandise, sellers WILL see your shipping information, email address and phone number so that your order requests may be processed and shipped in an accurate and timely manner. Sellers, though, will NEVER have access to your billing information.

If you have PayPal you will be asked to enter in your PayPal email address and that's it! Please note that MadeLoud has no control over PayPal's use of your personal information. Here is PayPal's privacy policy.

II. When we disclose your information

MadeLoud does not sell, rent or give-away your contact or other personal information to marketing companies.

A. Within the MadeLoud Group
We restrict access to private information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Sensitive user credit card information is encrypted and cannot be accessed by MadeLoud.

B. With our service providers, vendors, and strategic partners
We may share your personal information with our service providers, vendors and strategic partners for specific services we offer, including user contests and sweepstakes. Before we share your personal information with these parties, however, we will ask your consent to do so.

C. With unrelated third parties
MadeLoud does not sell, rent or give-away your contact or other personal information to marketing companies. Although MadeLoud uses reasonable precautions to protect your personal information, you realize that hackers may be able to circumvent our security measures and gain access to your information. You agree to hold MadeLoud harmless for any damages resulting from such activity.

III. How we protect your personal information

MadeLoud user accounts are secured by user created passwords. To read about how to make a user account more secure, please read our "Protect Your Account" section in our A-Z. MadeLoud takes precautions to insure that account information is kept private. MadeLoud uses reasonable measures such as encryption to protect private information stored on our systems and database against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We also restrict access to such private information to those employees who need access to perform their job functions, such as our customer service and technical staff.

IV. Integrity of your personal information

You may access your personal information and remove or edit it by going to your user account, and clicking "edit account." We suggest updating this information from time to time to ensure that your information is accurate and to see that no one has accessed your account without your consent. MadeLoud has no control over users of its website who disclose your personal information on the MadeLoud website, and you agree to hold MadeLoud harmless if this occurs.

V. Kids

Since information is collected electronically on MadeLoud, we must trust that our users are accurately and honestly depicting who they are. Please see our Terms of Use for restrictions of our sites services to those under the age of 18. It is your responsibility to make sure only you have access to your account. We will treat any interaction between MadeLoud and your user account as an interaction with you in this privacy policy. MadeLoud will not knowingly collect personal information for marketing purposes from children under 15. If MadeLoud learns that information has been submitted to MadeLoud from a child under the age of 15 we will do our best to delete that information as soon as possible.

VI. Cookies and Other Technologies
MadeLoud uses cookies to store users preferences and to record users' session information. This information is used for advertising purposes, to help track us track our website's usage statistics. This information allows us to improve your experience at our website and communicate effectively with you.
MadeLoud does not link your personally identifiable information with the information we store in cookies. Your browser may be configured to accept or reject all or some cookies, or notify you when a cookie is set. You must enable cookies from MadeLoud in order to use most functions on our website. MadeLoud may allow third party advertisers to set and access their cookies on your computer. MadeLoud has no control over third party advertisers' use of your information.

VII. Our companywide commitment to your privacy

Our top priority is the service we provide for our MadeLoud users. We take your privacy seriously and will take reasonable measures to ensure your information is safe.

VIII. Privacy Questions

Concerns regarding user privacy may be addressed here.

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