MadeLoud A to Z


Questions and Answers: A-Z

Here is an A-Z of anything else you might have a question about on our site.

A
Account: Getting Started on MadeLoud.com
Age Requirement for MadeLoud.com (Policy)
Artist Account: Getting Started
Artist Promotions
B
Blogs - Getting Started, Rules and Policies
Browser Recommendations for MadeLoud
Browsing
C
Compatibility
Concert Info
Contacting MadeLoud
Cookie Policy
Copyrights
Credit Cards
Customizing
E
Email Address: Change
F
False or Missing Contact Information Policy
Fraud
G
Gifts
H
Home Page Featured
HTML Tips
I
Ideas
J
Javascript (Policy)
K
Key Word Spamming (Policy)
L
Log - In
Logo: Guidelines
Intellectual Property
Lyrical Content
M
MadeLoud Merch
Measuring Instructions
Media - Formats and Requirements
Merch: Autographs
Member Created Content opinions (blog, discussion boards, reviews)
Messages: Using My Messages
N
Newsletters and Notification Preferences
Non-Performance Policy
O
Offensive Material Policy
Order errors or Shipment not received
Order errors or Shipment not received for Artists
Outages (Policy)
P
Password
PayPal
Privacy Policy Summary
Prizes (Policy)
Problems: Registration
Problems: Signing In
Protect Your Account
R
Radio Player
Receiving your Merchandise
Return Policy
RSS Feeds
S
Search
Shipping Rates
Shipping Instructions and Tips
Suspended or Frozen Accounts
T
Terms of Use
U
Uploading and Selling Music and Merchandise
Username
User ID: Changing your User ID

A


Account: Getting Started on MadeLoud.com

Step 1 - Register as a Fan or Artist. It's fast, free, and simple. Use MadeLoud tutorials to take you through step by step if you need help.

Step 2 - Set up your profile (optional). Whether you're a fan or an artist, you can show off how much you love music. Upload concerts to your calendar, write your own album reviews, watch videos, read about the latest industry news and listen to indie music.

Step 3 - Browse/Search for other fans or artists in your area or around the nation.

Step 4 - Buy/sell independent music and merchandise. It's never been easier to support your favorite independent artists! Download DRM free mp3s, ringtones, and order the newest EP or CD. Payments are made through PayPal, and shipments are sent directly to you from the artist. You will receive an email confirmation once you have placed your order and a shipping confirmation once your order has been shipped. A receipt of the sale will also be stored in your MadeLoud account. We do recommend that you also save these to your computer and/or print out a copy of each for your records.

Step 5 - Become a part of the MadeLoud community. Interact with other fans and artists, read album reviews and other MadeLoud articles, and listen to great new music.

If you are a label interested in joining MadeLoud.com, please find the "contact us" section at the bottom of any page.

MadeLoud considers each sale as a legally binding contract between the artist and fan. Each party is responsible for timely shipment of item and payment for item purchased (respectively).

If you have any questions about your purchase, contact the artist you ordered from FIRST. MadeLoud cannot mediate between artist and fan, or force payment since we are not directly involved in any transactions.

All sales are final. Please read "Order errors or Shipment not received" in this A-Z if you experience shipping errors. If you suspect you are the victim of fraud, please see the "Fraud" section of this A-Z for more information.

If you have purchased an exclusive MadeLoud TM item, please see the "MadeLoud Merch" section of this A-Z.

Age Requirement for MadeLoud.com (Policy)

MadeLoud is available for individuals 15 years of age or older. If you are under the age of 18, but over the age of 15, you must review our Terms of Use Agreement to terms with your parent or guardian to make sure that you and your parent or guardian understand and consent to the Terms before registering and using MadeLoud.com. MadeLoud does not permit registration by anyone under 15 years old.

If you believe or know another user on MadeLoud.com is underage, contact usand let us know. Please include any contact information you might have of the other user. We appreciate your help!

Members that misrepresent their age on MadeLoud may face a number of actions:

  • Account Freeze
  • Account Suspension
  • Listing Cancellation
  • Forfeit of MadeLoud fees on cancelled listings


Artist Account: Getting Started

So you've registered, now what? Here are some services you can take advantage of.

  • Set up your profile - We've set things up so fans can find you based on what you write in your profile. Fill in as much as you can!
  • Upload music to share or sell - Add singles, albums or ringtones (see "Media - Formats and Requirements" in this A-Z for more on how to upload). Price each as you like, but make it affordable to the average indie music fan!
  • Create your own promotions - Offer special deals to new fans, old fans or the people you meet on tour. You get to decide how much your fans get and when! (read more at "Artist Promotions" in the A-Z)
  • Open up your MadeLoud Store Front - Start offering your fans merch direct, with no middlemen to eat up your funds! You can offer promotions and discounts with your merch to increase your sales. read somewhere for more information, top merch on homepage?
  • Post your shows - Let your fans know when and where you're playing next. Fans have the ability to "add" your show to their profile so all their friends can see who they're going out to see.
  • Upload artist pictures and videos
  • Blog - Keep your fans posted on what's coming next! Make note of the fans that are interacting with you here and consider offering them and their friends special promotions for spreading the word!
  • Artist Stats - See if your shows are bringing in people to your page or try out MadeLoud promotions and see if sales increase. You can also view to see who's checking your music out; girls/guys, young/old, genre, location.
  • MadeLoud Community - Make MadeLoud.com the one place where all your fans can come, interact and get the best deals on your music (and where you can get the best deal on your music as well!). Hang out at MadeLoud.com and find the fans that you've been waiting to meet!

If you ever want to change your account email address, PayPal address, name of your band, or the genre of music that you play (we'll be adding more in soon!) you can edit this at any time. Just press on "edit account" underneath your profile picture.


Artist Promotions

MadeLoud wants to give independent artists more freedom and control of their music and sales. We also want to help them give their new and old fans incentives to come out and support them!

Promo Codes - One of the features of MadeLoud Promotions is the Coupon: by one get one free (of equal or lesser value). Enter the code in at checkout and receive the offer!

Discounts - Discounts work just like the promo code. Enter them in at checkout and save.

Each artist gets to decide the value of the promo code, how many fans get to use them, percent discount and how long it lasts. Since most people don't carry cash around anymore, MadeLoud Artist Promotions can help you still make sales even after the show. Plus our homepage features the best of promotions on the site to bring in new fans.

Examples of use:

  • Offer 15% off your newest cd when fans go back to your MadeLoud site the week following your show.
  • Give the first 100 fans a buy one get one free offer after your record release party, or while you're on tour.
  • Be creative!

Why doesn't my promo code work?

First make sure you've entered the code in correctly. Some other reasons may be that the promo code was for a limited time only, or had a limit to how many fans could take advantage of the offer (like "first 100 fans get the discount").

B


Blogs - Getting Started, Rules and Policies


Browser Recommendations for MadeLoud


Browsing

Browsing on MadeLoud helps fans meet other fans and discover new independent music. Sounds great, right?

You can choose to browse by location, genre, and age. You can also fill in as much or as little as you would like. Results will appear below.

Have fun! We hope you discover something great!

C


Compatibility

Downloads on MadeLoud.com are DRM free. You can easily upload them to any of your favorite audio devices.


Concert Info


Contacting MadeLoud

MadeLoud wants every user to have the best possible experience. If the time on our site has not been as such, let us know by visiting the "contact us" at the bottom of any page. Let us know what the issue is concerning (reporting a bug, an under-aged user, spam, etc.) and how we may contact you if we need further information.

For any issue, be sure to read through our FAQ and this A-Z to see if your issue can be resolved. Then visit one of our forums to see if another MadeLoud fan or artist can help you. If the issue is still unresolved after that please feel free to contact us and we will help you as soon as we can!

Cookie Policy/Cookies: Enabling on Your Browser/Cookies: Setting your Browser to Accept/Signing in: Accepting and Deleting Cookies


Copyrights


Credit Cards

At the moment PayPal is the only way for fans to purchase music and for artist's to get paid for sales. We appreciate the safety and security of this payment system and hope you will too.

PayPal allows you to send and receive payments quickly and securely online using a credit card or bank account. You can also check the status of your payment and review payment history.

All billing information is encrypted to ensure the safety of this information and it will never be sold or rented out to third parties. To read more, please see our privacy policy.


Customizing

E


Email Address: Change

Here are the steps to follow to change the email address on your MadeLoud.com account.

Step 1 - Go to your user page and click, "edit account."

Step 2 - Enter in the email address you would like to receive newsletters, order and shipping confirmations and other important information regarding your MadeLoud.com account from.

F


False or Missing Contact Information Policy

Registering as a user on MadeLoud.com is optional and voluntary, but may be necessary to access certain areas, features, or content contained in the service. It is against MadeLoud policy to falsify or omit contact information while registering (including user's name, shipping address, a/o phone number). All contact information must be kept up-to-date and accurate to ensure we can provide you with the best services. For more information please read our Terms of Use Agreement.

Members that falsify or omit contact information on MadeLoud may face a number of actions:

  • Account Freeze
  • Account Suspension
  • Listing Cancellation
  • Forfeit of MadeLoud fees on cancelled listings


Fraud

MadeLoud wants indie music artists and fans to have an enjoyable experience on MadeLoud.com. Our goal is to support indie music and the people who make it. MadeLoud considers each sale as a legally binding contract between the artist and fan. Each party is responsible for timely shipment of item and payment for item purchased (respectively). All sales are final.

If you have experienced an error in your order, or have not received your merchandise after 10 business days, please see the "Order errors or Shipment not received for Artists" section of this A-Z.

If an artist chooses not to fulfill his commitment to the fan (or vice versa) after following the steps outlined in this A-Z, please click on "contact us" at the bottom of your screen. Include any information about the order, other shipping information numbers you may have, and any communication between the fan, and the artist. All issues must be addressed between 10 and 60 days after initial purchase.

Since MadeLoud.com is not involved in the actual transaction process we are unable to force payment or mediate between buyer (fan) and seller (artist). MadeLoud will investigate the situation and attempt to protect further users from non-performance by taking any of the following actions:

  • Artist account freeze
  • Artist account suspension
  • Artist listing cancellation
  • Artist forfeit of MadeLoud fees on cancelled listings

G


Gifts

H


Home Page Featured

How are these selected?
Featured Artists and Merchandise are selected by us. We feel these bands and their merch are deserving of some sweet spotlight-age.

Premium Artists on the Homepage are random links to our many premium account artists. We don't have a say in this part of the homepage.

Features are changed every couple days, although don't hold us to it.

Who can get here?
Premium Artists are eligible to be featured on our homepage. Other than for the random "Premium Artists" section of our homepage, we look at each artist's page and make sure there's a lot of cool stuff for fans to look at. Sorry, even if you've got great music, if you don't have any up-to-date information on your band, tours, albums, tabs, lyrics; we're probably not going to pick you here. We want to make sure that there will be plenty for fans to look at, read, etc. when they click on the link to your site.


HTML Tips


I

Ideas: Sending your Ideas to MadeLoud
MadeLoud welcomes your comments. We believe the only way that we can continually improve upon our existing service is if we listen to you. Tell us what you like, what you don't like, and what could make us better!

MadeLoud does not, on the other hand, accept unsolicited submissions for Content, Services, or products and we cannot review your submissions. MadeLoud has adopted this policy to avoid misunderstandings about projects MadeLoud develops which may appear to be similar to someone else's idea, suggestion or material. Please read our Terms of Use Agreement for further information in this regards.

J


Javascript (Policy)

K


Key Word Spamming (Policy)

L


Log - In

The upper right-hand corner of the homepage has the area for users to log-in.


Logo: Guidelines


Intellectual Property: Use of Intellectual Property


Lyrical Content

Content may be labeled as the following:

Explicit: This song may contain strong language or depictions of violence, substance abuse and sex. Users should be advised.

Clean: This song is free of strong language or depictions of violence, substance abuse and sex.

Kid Friendly: This song is free of strong language, depictions of violence, substance abuse, sex AND has content that is appropriate for youth.

Artists voluntarily label their songs. We hope they choose to correctly label their songs to help users find exactly what they are looking for. If you find that a song is incorrectly labeled, you may "flag" the item so that MadeLoud can address the situation. Songs that are not labeled do not mean they are free of explicit language or references. We are not responsible for content that is improperly labeled, but will do our best to address any issues that may arise. Please see our Terms of Use for more information.

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MadeLoud Merch

We sell our own merch too! Yeehaw!

We offer purchase protection on our own items. This covers lost shipments, wrong sizes and damaged goods.


Measuring Instructions

So you've found some great merch, but don't know what size you are? Here are some measuring instructions and typical size measurements to help you on your way!

Chest/bust- Raise your arms slightly and measure around the fullest part of your chest/bust, keeping the tape parallel to the ground.
Small - 34" - 36" chest
Medium - 38"- 40"
Large - 42"- 44"
X-Large - 46" - 48"
2X-Large - 50" - 52"
3X-Large - 54" - 56"

Waist - Measure around your waist where your pants usually fall. Keep one finger between the tape and your body to ensure an accurate fit.

Sleeve- Place your hand on your hip with your arm bent at a 90 degree angle. Measure from the middle of the back of your neck, across your shoulder and down your arm to your wrist.

Length- Find a t-shirt that fits you. Measure from the center of the back collar of your favorite t-shirt to the end of the shirt, this your desired length.

Since all sales are final, please be sure to email the artist (seller) with any questions you may have before purchasing.


Media - Formats and Requirements

Songs - We recommend you upload songs at a bitrate of 128kbps and a frequency of 44kHz. Uploads must be smaller than 20MB. Free artist accounts allow for 5 upload slots. Unlimited slots may be purchased for a one-time fee of $35.

When a fan previews a song that is for sale, they will only hear the first 45 seconds of the song. Once they have purchased a song, they will be able to hear the full-length audio. Full length tracks can only be previewed when they are offered for free by the artist.

Ringtones - Same as song recommendations. The first 45 seconds of a song is made into the ringtone.

Pictures - Fans may upload 30 pictures. Artists have an unlimited option for pictures. Each picture should be under 2mb.

Keep pictures devoted solely to music related things or events. We don't need to see pictures of your puppy "Foofoo" but we might want to see your little "Foofoo" dressed up as Eddie Van Halen for Halloween?!

Videos - Artists have the ability to upload videos to their account. Put in the embed code and your done. Just make sure they are under 100MB.

Member Created Content opinions (blog, discussion boards, reviews)

MadeLoud wants fans and artists to express and share their love of music. Write your own album reviews, post blogs, comment on your favorite artist's site.


Merch: Autographs

We think it's a cool idea to be able to offer fans autographed merch. We have a few rules though:

  • Make sure it's your own signature that is being offered.
  • Never sell other people's autographed merch either; that's what eBay is for.
  • Offer items at a reasonable price. Yes, you may be a rock star and it's your signature up for grabs; but seriously.


Messages: Using My Messages

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Newsletters and Notification Preferences

MadeLoud sends out Newsletters to keep all its users informed on important updates to the site, and sometimes we just want to say "thank you" by giving away free stuff. Once you have registered on MadeLoud.com, you are already signed up to receive the Newsletter.

If you'd like to opt-out of the MadeLoud newsletter, simply go to your account, click "edit account," then click "opt-out."

You can also opt-out of any artist newsletter that you signed up for here as well.


Non-Performance Policy

MadeLoud considers each sale as a legally binding contract between the artist and fan. Each party is responsible for timely shipment of item and payment for item purchased (respectively).

If an artist chooses not to fulfill his commitment to the fan (or vice versa) after following the steps outlined in "Order errors or Shipment not received", please click on the "contact us" section of any page and let us know. Include any information about the order, other shipping information numbers you may have, and any communication between the fan, and artist.

Although MadeLoud will not mediate between artist and fan, or force payment, MadeLoud will investigate the situation and attempt to protect further fans and artists from non-performance by taking any of the following actions:

  • User account freeze
  • User account suspension
  • User listing cancellation
  • User forfeit of MadeLoud fees on cancelled listings

O


Offensive Material Policy

We want to support artists and they're right to expression, but there are a few things that we will not tolerate.

  • Artists selling music or merchandise that promotes hatred, violence, religious and/or racial intolerance.
  • Users posting comments or sending messages that promote hatred, violence, religious and/or racial intolerance.

If you find an instance of the aforementioned please notify us by either "flagging"that item/page or selecting "contact us" at the bottom of your screen.

Members that do not follow the MadeLoud Offensive Material Policy may face a number of actions:

  • Account Freeze
  • Account Suspension
  • Listing Cancellation
  • Forfeit of MadeLoud fees on cancelled listings

Please see the "Lyrical Content" section of this A-Z regarding the different labels we have for songs and our Terms of Use for more details on offensive material on MadeLoud.com


Order errors or Shipment not received

While errors in your order may occur, please don't panic. Solutions to most of your problems can be easily had. Artists want to keep their fans just that!

Remember, all sales are final. MadeLoud considers each sale as a legally binding contract between the artist and fan. Each party is responsible for timely shipment of item and payment for item purchased (respectively).

Order discrepancies that are the fan's fault are not the responsibility of the artist to fix, but mutually agreeable solutions may be possible by emailing the artist you purchased from.

Never assume that the artist is being deceptive and never use derogatory language when trying to resolve an issue. Good communication, involving patience and understanding, will lead to a mutually agreeable resolution. Accidents happen, and so do solutions.

Please follow these steps to help resolve order errors. All issues must be addressed between 10 and 60 days after initial purchase.

Step 1 - After thoroughly examining your item, check over your email and shipping confirmation. Make a list of any discrepancy you see between what you received and what you ordered.

Step 2 - On the "Orders" tab on your MadeLoud account click "receipt" next to the order in which the error occurred. On the upper right-hand corner of the receipt press, "Dispute Order".

Step 3 - Next to "Dispute Claim" press on the topic that best describes your situation. Then detail the discrepancy you experienced with your order below and press "Submit". This will be sent to the Artist you purchased your merch from.

Step 4 - Once the artist has read and processed your order dispute, discuss possible outcomes that would best resolve the situation with them. For instance, if the record you received was broken ask them if you could be sent another. Also discuss alternative shipping options which may better safe-guard the item. If the artist sent you the wrong size T-Shirt, ask to see if you can exchange the one you received for the original size you ordered. Compensation for additional shipping charges must be mutually agreed upon by the fan and artist.

Most issues can be resolved with this type of communication.

If you have not received your item after 10 days, please follow these steps. All issues must be addressed between 10 and 60 days after initial purchase.
The amount of time it takes to receive your item depends on the shipping method you chose upon purchase. Review your email and shipping confirmations if you have any questions.

Step 1 - Make sure the address and other contact information in your MadeLoud account is accurate.

If it is correct, check to see the status of your item online. You should also check the spam filters on your email account to see if they have been blocking emails from MadeLoud.com or the artist.

Step 2 - Send the artist a message on MadeLoud with your questions, issues and/or concerns. Please try messaging the artist first before filing a "dispute order."

On the "Orders" tab on your MadeLoud account click "receipt" next to the order in which the error occurred. On the upper right-hand corner of the receipt press, "Dispute Order".

Step 3 - Next to "Dispute Claim" press on "Merchandise Never Received". Then detail your purchase, including date of purchase.

Step 4 - Once the artist has read and processed your order dispute, discuss possible outcomes that would best resolve the situation with the artist.

Most issues can be resolved with this type of communication.


Order errors or Shipment not received for Artists
Remember, all sales are final. MadeLoud considers each sale as a legally binding contract between the artist and fan. Each party is responsible for timely shipment of item and payment for item purchased (respectively).

If there is an order error, a fan can submit an "order dispute." Once this happens, an email will be sent to your MadeLoud account notifying you of the issue. Please follow these steps to help resolve order errors. All issues must be addressed between 10 and 60 days after initial purchase.

Never assume that a fan is being deceptive and never use derogatory language when trying to resolve an issue. Good communication, involving patience and understanding, will lead to a mutually agreeable resolution. Accidents happen, and so do solutions.

Your main priority should be to create a positive outcome for both you and the fan. Order discrepancies that are the fan's fault are not the responsibility of the artist to fix, though, helping your fan get the right merch will keep them coming back for more. Order discrepancies that are the artist's fault must be worked out to fulfill MadeLoud Policy.

Step 1 - After receiving an order dispute to your MadeLoud email account, check over the discrepancy described by the fan with the information in the "store" section of your account. Check over order sizes, amounts, and any other shipping details chosen by the fan.

Step 2 - Once you have reviewed the order dispute, pinpoint the problem, come up with a few ideas on how the issue can be resolved, and contact the fan. This should be done in a timely manner; we recommend getting back to them within 10 days upon receiving the dispute.

Step 3 - In the email to your fan, first acknowledge the issue at hand. Next, depending on where the error occurred, start detailing possible outcomes that would best resolve the situation. Discuss alternative shipping options if damaged items were received. Compensation for additional shipping charges must be mutually agreed upon by the fan and artist.

Most issues can be resolved with this type of communication.

If a fan has not received your item after 10 days, please follow these steps. All issues must be addressed between 10 and 60 days after initial purchase.

Step 1 - Look over your shipping confirmation and make sure the address you filled in is accurate.

Step 2 - If all other shipping information is correct, check the status of your item online, or contact the carrier you used (using the information on your receipt).

Step 3 - Contact your fan to discuss ways in which you can resolve the issue.

Most issues can be resolved with this type of communication.


Outages (Policy)

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Password

To Change

You may change your MadeLoud.com password at any time. We actually recommend that you change it frequently, to ensure the security of your account. Go to your user homepage and press "edit account". A pop-up will appear where you can press on "request password reset".

Then

If you forget it

If you happen to forget your MadeLoud Password, here are the steps you can take to retrieve it and continue exploring for great new music on the site.

On the top right corner of the MadeLoud homepage there are two entry fields for your username and password. Underneath the field for "username", press "forgot login". Follow the steps and you should be back on your way.


PayPal

One of the first things you will need to do in order to use MadeLoud's store, is set up a PayPal account if you don't already have one.

Fans - In order to buy mp3s and merchandise on made loud, fans will need to set up a Personal PayPal account. PayPal allows you to send and receive payments quickly and securely online using a credit card or bank account. You can also check the status of your payment and review your own payment history.

Artists - Artists will need a Personal PayPal account in order to sell (or buy) mp3s and merchandise. Artists do not need Premier or Business PayPal accounts to sell their products since all money transactions will go through MadeLoud's account in order to ensure fairness and efficiency.

  • Sales - MadeLoud provides artists with the convenience of selling digital content and physical merch all through a single site. Artists who sell their products on MadeLoud will have the money they make transferred into their PayPal account every time their sales reach 25 dollars. montly basis
  • MP3s Selling mp3s on MadeLoud couldn't be more simple. All an artist must do is upload mp3 files of their songs and set their prices. Songs can be sold (or offered for free) as individual tracks or they can be grouped into digital albums. When grouping songs into an album, the artist should first create and name the album, and then upload the songs into that album. Either way, the artist is responsible for the quality and price of their mp3s.
  • Physical Merchandise - An artist who wishes to sell physical merch like T-shirts or Posters on MadeLoud must be willing to take on the responsibilities required to do so. Selling merch through MadeLoud is similar to selling items on eBay; the artist is responsible for shipping the items they've sold undamaged and in a timely manner. Shipping tracking numbers must be entered into every order, and MadeLoud will only pay artists after shipping has commenced. Prices are set by the artist, and include shipping costs, so a small amount of research is a must before any item is put up for sale in the MadeLoud store.

Please check over the shipping address in your account to make sure your merchandise order will be processed correctly and in a timely manner.

To view your PayPal account history, please follow these steps:

  1. Log in to your PayPal account.
  2. Click the "History" link.
  3. In the Show drop-down, select "All Acitivity - Advanced View".
  4. To view specific transaction types or dates, enter information in the date box and drop-down menu at the top of the page.
  5. After making your selections, click Search to view.
  6. Click the "Details" link of any transaction for more information.
  7. Here are a few links to PayPal that we thought would be helpful.

    • Link to PayPal homepage
    • Read about buying and selling safely with PayPal
    • PayPal: Contacting Customer Support
    • PayPal: Sign Up


    Privacy Policy Summary

    Here are some basics about MadeLoud.com's Privacy Policy. Please refer to the full text for more information.

    Collection and Use

    • MadeLoud collects information to authenticate its users and ensure that we can carry out website services, including customer service, e-commerce management, and other services which users initiate.
    • We may also collect information for our own market research.
    • MadeLoud is able to collect your billing information. All billing information is encrypted to reasonably ensure the safety of this information.
    • User IP addresses may also be recorded and used for security and monitoring purposes.
    • MadeLoud uses cookies to store users preferences and to record users' session information

    Disclosure

    • We may share your personal information with our service providers, vendors and strategic partners for specific services we offer, including user contests and sweepstakes. Before we share your personal information with these parties, however, we will ask your consent to do so.
    • MadeLoud will disclose certain contact information to facilitate you transactions on the site.
    • MadeLoud does not sell, rent or give-away your contact or other personal information to marketing companies.
    • MadeLoud does not link your personally identifiable information with the information we store in cookies.
    • We restrict access to private information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Sensitive user credit card information is encrypted and cannot be accessed by MadeLoud.

    Options

    To review or edit your personal information please visit your MadeLoud.com account page, and click on "edit account."

    Contact

    If you have any questions after going through the full text of our Privacy Policy link please go to the "contact us" section at the bottom of the page and mark "Privacy" for the subject.


    Protect Your Account

    Here are some simple ways that you can keep your MadeLoud.com account secure.

    Passwords:

    • Create a secure password - Don't use the password you use on EVERY other account or your name for that matter; and please can we get over using "password"?! Use multiple words without spaces, foreign words, or a combo of everything plus numbers, and special characters. Try and make it at least 6 characters long.
    • Change your password - Sorry, this doesn't make things easy... for hackers! mwaha! That's right, change your password every 30 to 60 days and keep the demons at bay.
    • Pssst!... It's a secret! - You can do it like the Bush's Baked Beans TM guy and only tell your dog- and we'd actually prefer it that way.
    • General Account

      • Install some good online protection software.
      • Monitor your PayPal account for suspicious activity.
      • MadeLoud will never ask you to provide passwords, credit card numbers or other sensitive information by email. If you receive anything suspicious, please notify MadeLoud so we can investigate by going to the "contact us" section at the bottom of the screen.

      R


      Radio Player


      Receiving your Merchandise

      MadeLoud wants you to have an enjoyable experience with your new purchase. To ensure this, we ask you to inspect new merchandise once you have received it.

      Follow these steps:

      Step 1 - Look over your email and shipping confirmations to see that the order is accurate. (correct size, style, etc.) Also read over the item description for your purchase.

      Step 2 - Check to see that any CDs, records, etc. are in working condition and not broken.

      The amount of time it takes to receive your item depends on the shipping method you chose upon purchase. Review your email and shipping confirmations if you have any questions.

      MadeLoud considers each sale as a legally binding contract between the artist and fan. Each party is responsible for timely shipment of item and payment for item purchased (respectively).

      If you have any further questions about your purchase, contact the artist you ordered from FIRST. MadeLoud will not mediate between artist and fan, or force payment.

      All sales are final. Please read section, Order errors or Shipment not received in this A-Z if you experience shipping errors. If you suspect you are the victim of fraud, please see the Fraud section of this A-Z for more information.


      Return Policy

      All sales are final. If you find that there is a discrepancy in your order, please read the Order errors or Shipment not received section of this A-Z. Order discrepancies that are the fan's fault are not the responsibility of the artist to fix, but mutually agreeable solutions may be possible by emailing the artist you purchased from.

      MadeLoud considers each sale as a legally binding contract between the artist and fan. Each party is responsible for timely shipment of item and payment for item purchased (respectively).

      MadeLoud cannot mediate between artist and fan, or force payment since we are not directly involved in any transactions.

      If you have purchased an exclusive MadeLoud TM item, please read the MadeLoud Merch section of this A-Z.


      RSS Feeds

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      Search

      Search is set up so you can find exactly what you're looking for. Whether you're looking for music, another fan, a certain song, album, tag or promotion we hope this feature helps.

      Select as little or as much as you want, then press "select." Results will appear below.

      Shipping Rates


      Shipping Instructions and Tips

      Packaging Tips - When shipping items, choose light-weight packaging materials(like bubble wrap) to keep shipping costs low. Plastic shopping bags, as compared to newspaper, are also a great filler because they weigh less. Ask local vendors for their shipping "peanuts" or extra cardboard boxes which most of them discard on a daily basis (and save some money!!).

      CDs and Records - Don't let your fan receive a cd or lp with a cracked case, disc, or dented corners. Make sure items are not able to shift around in their packaging, are wrapped in a light weight protective material, and are taped securely. Always choose cardboard over a padded mailer. Make sure records are kept in their inner sleeve but removed from its cover to prevent seam splits. Sandwhiching a record between two pieces of cardboard slightly larger than the lp and then taped together can also work well. If your fan chooses Priority Mail, the postal service offers a free box well suited for these items.

      Apparel - This shouldn't be too difficult.

      Address Package Correctly - Save yourself the hassle of having an order error. Check and double-check all addresses you use with the information in the order management section of your MadeLoud site. If you have any questions, contact the fan directly.

      Thanks - Tell your fan how much you appreciate their support! Add in a note, sticker or some other item inside the package to show your "thanks."


      Suspended or Frozen Accounts

      MadeLoud may have reasons to suspend or freeze a user account. These include serious violations of MadeLoud Policy, or our Terms of Use.

      When a user account has been suspended or frozen, the user will receive an email detailing why this has happened. Follow the steps in the email to resolve any issues which have arisen.

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      Terms of Use

      Here is a link to MadeLoud's Terms of Use. Please read through this carefully, as you must agree to this before joining the MadeLoud community and enjoying all the services we offer.

      If you have any questions please visit the "contact us" section at the bottom of any page.

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      Uploading and Selling Music and Merchandise

      Songs - We recommend you upload songs at a bitrate of 128kbps and a frequency of 44kHz. Uploads must be smaller than 20MB.

      Free artist accounts allow for 5 upload slots. Unlimited slots may be purchased for a one-time fee of $35.

      When a fan previews a song that is for sale, they will only hear the first 45 seconds of the song. Once they have purchased a song, they will be able to hear the full-length audio. This is to help protect your songs from being ripped off our site. Full length tracks can only be previewed when they are offered for free by the artist.

      Ringtones - Same as song recommendations. The first 45 seconds of a song is made into the ringtone.

      Download Pricing - We are very proud of the fact that MadeLoud Artists set the price for their own music. While the going rate for music these days has been set at $0.99, this does not mean you have to stick with this number. Though, since most of us indie fans are dirt cheap, it's probably best to stick around there or lower.

      All MadeLoud Artists make 80% off of every download sale. There are no premium accounts to buy to get this rate. When artists choose to use their promo codes and discounts, the same applies; that is MadeLoud does not charge a set fee per download.

      Merch Pricing - Same thing here; pricing is up to the musician. Charge what you think is fair, what you think your fans are willing to pay and, most importantly, what they can afford. MadeLoud artists make 85% or every merch sale in their store account.

      Merch Listing Fees - We charge a one-time $5 listing fee for merch items that are offered for sale over $5. Anything under $5, like stickers and buttons, are free to list.

      Always refer back to our Terms of Use and read over our Offensive Material Policy, if you have any questions regarding what you can and cannot sell in your store account.


      Username


      User ID: Changing your User ID/User ID: Choosing a User ID/User Ids (Policy)

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